Luware Recording was developed to meet the growing demand for secure, scalable, and regulation-ready communication recording. As the world increasingly adopts digital collaboration tools—especially in highly regulated sectors like finance and insurance—, helping ensure compliance with laws such as MiFID III, Dodd-Frank, and GDPR has become both a technical and strategic priority.
Luware, a Swiss-based provider of seamless customer interactions for businesses, recognized that cloud-based collaboration platforms like Microsoft Teams presented new compliance challenges. In 2020, they created a purpose-built solutionto help organizations manage risk while embracing modern communications.
According to Joshua Wood, Director of Technical Operations at Luware Recording, the platform is designed to support regulated businesses with a secure, fully managed, and multi-platform recording solution. Built specifically to support financial compliance, it integrates seamlessly with Microsoft Teams, Zoom, Trader Voice, and other collaboration tools to meet each customer’s unique operational needs.
At its core, Luware Recording is powered by advanced AI technologies, including machine learning and natural language processing, with capabilities like transcription, translation, conversation summarization, compliance monitoring, and fraud detection already in place—and more innovations like AI bots in development.
The platform also stands out for its enterprise-grade reliability. It is SOC II accredited, Microsoft 365 certified, and backed by a 99.99% service-level agreement, ensuring high availability and peace of mind. Luware Recording is hosted securely on Microsoft Azure and leverages Verint’s Financial Compliance and Intelligent Voice Communication Analytics software, giving users both flexibility and power under the hood.
Unique differentiators
Asked what sets Luware apart in a competitive landscape, Wood points to the company’s commitment to supporting effortless compliance on a foundation of trust. That trust is reflected not just in the technology, but also in Luware’s people and processes. The solution is unique in offering Verint’s technology alongside Microsoft 365 certification, and provides a level of transparency and support that customers can rely on.
One of Luware’s key differentiators is its AI-powered compliance monitoring-as-a-service. Capture, analytics, and surveillance are delivered in one seamless, cloud-native experience—allowing customers to scale compliance efforts without increasing operational overhead.
The platform is also designed with adaptability in mind. While it provides standardized services, it’s highly flexible and configurable to meet the distinct needs of enterprise customers. Whether a company operates across diverse jurisdictions or uses a range of communication platforms, Luware can tailor its offering through custom add-ons and dynamic configuration. Importantly, the company ensures that its AI models are never trained on customer data, preserving data privacy and control. Moreover, Luware’s pricing model is intentionally predictable: Customers are billed on a user-based model, avoiding the volatility of consumption-based billing often seen in other cloud analytics systems.
Global deployment
For multinational firms facing regional data residency and sovereignty challenges, Luware Recording offers deployment models that align with their specific needs. Customers can choose between multi-tenant or private tenant infrastructure depending on their data isolation requirements.
Multi-tenant environments are hosted in Germany and Switzerland to serve European and Swiss clients, respectively, while private tenant deployments can be provisioned in specific Azure regions—such as UK South or West—to meet national hosting obligations.
Enterprise customers with regional archiving requirements benefit from Luware’s ability to configure storage target locations by country, enabling user recordings to be uploaded and stored within their designated jurisdiction. In many cases, financial institutions require even more granular control, such as capturing data in specific regions like the Americas or Asia Pacific, and archiving in-country with pre-defined retention periods. Luware’s policy-based approach makes this possible, ensuring regulatory alignment across global operations.
To support organizations with varied requirements for storing communication data, Luware Recording uses user and group policies to define both where conversations should be captured and where they must be archived. These policies can also apply specific retention rules depending on a user’s business unit or role, ensuring that each conversation is handled appropriately according to its regulatory context.
Regulatory resilience
As geopolitical instability and rising regulatory complexity reshape how organizations approach compliance, Luware is focused on building resilience into its platform. Being fully cloud-native and fully managed, Luware Recording guarantees high availability and ongoing software updates without requiring customer-side maintenance. Its flexible data residency options give global organizations control over where their recordings are stored and processed, a critical advantage in a world where cross-border data transfers are increasingly scrutinized.
Combined with its scalable architecture and strong security framework—including end-to-end encryption, tamper-proof audit trails, and robust access controls—, Luware enables firms to stay ahead of compliance risk even as regulations evolve.
Overcoming barriers
When asked about the key challenges companies face in transitioning compliance recording to the cloud, Wood notes several persistent barriers. Chief among them are concerns over data sovereignty and fear of breaching local laws such as GDPR or sector-specific regulations. Organizations also worry about storing sensitive data outside their premises, about the uncertainty of changing rules in different regions, and about the financial and operational cost of replacing legacy systems. In many cases, there’s also a reluctance to relinquish control over critical compliance functions to third parties.
Luware addresses these concerns directly through its technology and service model. Designed with an eye toward future regulations, the platform supports major financial compliance standards, from MiFID III and Dodd-Frank to FINMA and GDPR.
Its fully managed SaaS model eliminates the need for customers to maintain hardware or perform manual updates, significantly lowering the cost and complexity of compliance infrastructure. Seamless integration with common communication tools helps companies transition smoothly from legacy systems, while built-in dashboards and audit-ready reporting give compliance teams full visibility into their operations.
In a rapidly changing regulatory landscape, Luware Recording is helping global enterprises modernize their compliance capabilities while maintaining control, transparency, and security.
Copyright © 2018 RegTech Analyst
