UK insurer Covéa is overhauling how it manages fraud and risk across the insurance lifecycle, selecting Shift Technology as a long-term strategic partner to support a new end-to-end approach spanning underwriting, claims and mid-term policy adjustments.
The move reflects Covéa’s shift away from fragmented fraud detection tools towards a unified platform that enables a consistent view of risk from policy inception through to claims settlement.
Shift’s AI-driven solutions will support multiple areas of the insurer’s operations, including underwriting risk analysis, claims fraud detection, compliance risk scoring and case management. The technology is designed to help Covéa protect its portfolio, strengthen decision-making and improve operational efficiency.
According to Covéa, the underwriting component of the deployment delivered a return on investment within three months of going live, driven by earlier risk identification and reduced leakage.
At the centre of the system is Shift’s role as a data analysis engine, integrating information from multiple third-party sources including CUE Data and Companies House. The platform aggregates and analyses this information to generate explainable risk signals that help teams assess exposure across motor, home, commercial and high-net-worth insurance lines.
These insights allow underwriters and claims teams to prioritise cases more effectively and intervene earlier in the policy lifecycle.
George Robbins, Head of UK Markets at Shift Technology, said, “Covéa’s approach illustrates a broader shift in the market, where insurers are no longer looking at fraud detection in isolation but as part of an end-to-end transformation agenda. By combining predictive models to surface risk, generative AI to synthesise and explain cases, and agentic capabilities to orchestrate actions, always with human oversight, insurers can take earlier, more consistent actions and generate measurable value at scale.”
The partnership is expected to expand further as Covéa explores additional automation opportunities and new risk-management use cases as part of its evolving operating model.
Stephen Long, Claims, IT & Operations Director at Covéa, said, “Shift represents a transformative step in how we manage financial crime risk across our organisation and marks an important milestone in our broader AI journey. With significant investment behind it, the platform strengthens our ability to protect our business while driving smarter, more efficient ways of working.
“It’s a major step in our financial crime strategy and a strong example of how adopting advanced AI and modernising key platforms can unlock real value. This partnership enables us to strengthen risk detection today while laying the foundations for a more resilient, automated and consistent AI-led approach for the future.”
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