Communications Compliance

With digital collaboration tools becoming as ingrained to the working world firms need to aware of the compliance risks and upgrade their communication monitoring tools. 

Australia-based Cover-More Group, which offers global travel insurance assistance, has leveraged Dubber’s call recording technology for auditing, compliance and legal purposes.

Just 15% of financial firms are monitoring WhatsApp at all, despite rising levels of fines for communication monitoring failings, according to a report from SteelEye.

Kerv, a cloud and digital transformation services provider, has acquired the Communications Compliance Practice from TDS Global to bolster its compliance capabilities.

Dubber, a cloud-based call recording and voice AI solution, has named Sarah Diamond as a non-executive director of the company.

Australia-based tech solution provider Rubicon 8 has implemented the Dubber AI platform to improve customer help desk support.

Voice transcription services have become a major priority for firms as they increase the use of digital communication tools, like Zoom, Teams, WhatsApp and more.

Smarsh, a company that helps manage risk and uncover value in communications data, has agreed to acquire mobile messaging and voice capture firm TeleMessage.

Prior to co-founding Theta Lake, Devin Redmond spent more than two and a half decades in the security and compliance space. During his time in the industry, he and his fellow co-founders identified a gap in the market – a clear opportunity to develop a more modern solution that was needed for communication compliance and next generation data protection.

eflow Global has linked with eComms firm TeleMessage to bolster the communication data available in its market data library.