As FinTechs globally scale across diverse markets, being able to manage compliance efficiently has become a vital enabler of growth.
Singapore-headquartered Osome, a digital business assistant that serves over 27,000 SMEs across Asia, faced precisely this challenge as it expanded operations in Singapore, Hong Kong, Malaysia, and the Philippines.
Focused on supporting e-commerce entrepreneurs on platforms like Amazon, eBay, and Shopify, Osome focused on helping clients with accounting, company formation, and compliance. With clients spanning high-risk locations, maintaining rigorous AML and KYC standards during onboarding became a major bottleneck for the business. Manual adverse media screening was time-consuming, prone to false positives, and limited analysts’ ability to focus on complex, high-risk cases.
The challenge
Each client screening required analysts to manually sift through search results and media reports — a process that was taking up to 20 minutes per client. Review teams faced growing workloads, high rates of false positives, and language barriers in detecting evidence and social presence in such linguistically challenging region such as China. Hiring additional specialists wasn’t sustainable. To continue onboarding clients efficiently while maintaining compliance integrity, Osome needed a smarter and more scalable solution.
The Solution
Osome partnered with Vivox AI to automate and enhance its adverse media screening processes. Vivox leverages pre-trained AI agents to automate manual, repetitive tasks such as AML, adverse media monitoring and onboarding amongst other areas, and has been found to enhance compliance efficiency up to 80% by its clients.
Vivox’s AI agent searches across Google, Baidu, and Yandex, understands context from 200+ articles in under a minute, and filters results by relevance using natural language processing (NLP).
By differentiating personalia to reduce false positives and enabling analysts to customise reports, Vivox’s AI system brought speed and accuracy to Osome’s onboarding workflow.
The integration was completed seamlessly via API, going live in just seven days. The outcomes were immediate and measurable for Osome, with search time reduced from 20 minutes to 2 minutes per client, false positives were cut massively by 90%, and 30% of analyst capacity freed up the space for higher-value work.
There was also faster onboarding for both medium and high-risk clients as well as auditable reports created – something that enhanced compliance credibility.
Conclusion
Through this partnership, Osome was able to speed up its onboarding process considerably and cut false positives by 90% – extremely high accuracy rate and a huge boon for organisation aiming to remain both efficient and competitive in today’s market.
Deepti Laddha, Managing Director, Osome Singapore, said:
“With Vivox AI, we’ve been able to accelerate onboarding, streamline compliance checks, and achieve meaningful cost and time savings — all without compromising accuracy.”
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