Tag: customer experience

Artificial intelligence is redefining how regulated organisations manage complaints, turning what was once a manual and reactive process into a structured, insight-led compliance function.

AI is increasingly reshaping how financial institutions approach complaints management, turning what was once a reactive process into a strategic, data-driven function. According to 4CRisk.ai,...

Implementing business change is no small feat. It demands substantial investment—of time, money, effort, and coordination. According to Corlytics, from identifying a problem to entering...

Financial institutions are facing unprecedented pressure as payment fraud grows more complex and relentless. Attack volumes are increasing, schemes are more sophisticated, and the time...

Financial institutions have spent years enhancing compliance and customer experience through KYC (Know Your Customer) improvements, using technology and automation to achieve straight-through processing...

Navigating the maze of tax compliance is often a delicate task for firms, with any misstep potentially leading to regulatory penalties and customer dissatisfaction. Simply collecting tax documentation is no longer sufficient. FinTech companies now face the challenge of collecting these documents in a seamless, friction-free manner while upholding compliance standards. By adopting AI and enhanced OCR technologies, firms can transform document collection into an efficient and transparent part of the customer journey.

As financial institutions double down on efforts to detect money laundering and fraud, automated systems have become indispensable to AML operations. Yet these tools...

Effective onboarding has become a critical business function, serving not just as the first touchpoint for customers and vendors but as a reflection of a company’s values and operational maturity.

Fraud protection and resolution are becoming essential components of the customer experience in banking, particularly as financial fraud rates continue to rise.

In the evolving banking sector, improving customer experience is pivotal. According to industry insights, 85% of financial crime compliance executives are now prioritising customer experience.