Tag: Microsoft Teams

Gartner introduced Digital Communications Governance and Archiving (DCGA) in 2023, recognising a growing need for compliance and security solutions within modern communication tools. Theta Lake, a DCGA platform, recently explored what DCGA compliance is and what firms need to know.

Theta Lake has been named a Visionary in Gartner's inaugural Magic Quadrant for Digital Communications Governance and Archiving (DCGA) Solutions. The DCGA market represents an...

In the ever-evolving landscape of business communication, the surge in data generated through Unified Communication and Collaboration tools like Microsoft Teams, Zoom, RingCentral, and Webex presents new challenges.

Recordkeeping violations continue to rise, with fines now surpassing $4bn since 2021 due to employees' use of unauthorised communication channels. Regulatory bodies have underscored that merely having off-channel policies is insufficient.

As the regulatory landscape tightens its grip on digital communications, the imperative for exhaustive capture and archival of electronic dialogues grows increasingly critical.

Managing customer interactions across diverse digital platforms presents a complex challenge. However, the recent integrations between Theta Lake and RingCentral introduce a robust solution to this dilemma, specifically through their digital and omnichannel support functionalities within RingCX Digital and RingCentral Contact Center.

Theta Lake, an esteemed leader in Digital Communications Governance (DCG) and a heralded provider of Unified Communication Compliance solutions, has recently expanded its offerings.

As penalties continue to rise for record-keeping failures, a new report from Theta Lake found that almost 98% of financials services leaders it surveyed were dissatisfied with their current archives and voice recording tools.

Custodia, a preeminent provider of regulated digital data services, has announced the launch of its CC1 Messaging service. This pioneering off-channel communications compliance tool is designed to capture and archive conversations from employees' personal devices on prominent platforms such as WhatsApp, MS Teams, and SMS.

The UK's Financial Conduct Authority (FCA) recently released a ten-point checklist for companies in anticipation of the new Consumer Duty regulation set to be enforced on July 31, 2023. This regulation marks a pivotal shift in the regulatory landscape, impacting both new and existing services and products available for sale or renewal.