Tag: Microsoft Teams
Theta Lake empowers compliance with comprehensive UC capture and configuration drift...
Recordkeeping violations continue to rise, with fines now surpassing $4bn since 2021 due to employees' use of unauthorised communication channels. Regulatory bodies have underscored that merely having off-channel policies is insufficient.
How ACA’s ComplianceAlpha RegTech platform ensures total communication oversight
As the regulatory landscape tightens its grip on digital communications, the imperative for exhaustive capture and archival of electronic dialogues grows increasingly critical.
Revolutionising customer interactions: Theta Lake’s latest integrations with RingCentral
Managing customer interactions across diverse digital platforms presents a complex challenge. However, the recent integrations between Theta Lake and RingCentral introduce a robust solution to this dilemma, specifically through their digital and omnichannel support functionalities within RingCX Digital and RingCentral Contact Center.
Theta Lake revolutionizes compliance with cutting-edge voice recording innovations
Theta Lake, an esteemed leader in Digital Communications Governance (DCG) and a heralded provider of Unified Communication Compliance solutions, has recently expanded its offerings.
Unveiling insights from financial leaders: The state of communications compliance in...
As penalties continue to rise for record-keeping failures, a new report from Theta Lake found that almost 98% of financials services leaders it surveyed were dissatisfied with their current archives and voice recording tools.
Custodia launches groundbreaking CC1 Messaging for off-channel communication compliance
Custodia, a preeminent provider of regulated digital data services, has announced the launch of its CC1 Messaging service. This pioneering off-channel communications compliance tool is designed to capture and archive conversations from employees' personal devices on prominent platforms such as WhatsApp, MS Teams, and SMS.
Harnessing AI for compliant communication ahead of FCA’s Consumer Duty
The UK's Financial Conduct Authority (FCA) recently released a ten-point checklist for companies in anticipation of the new Consumer Duty regulation set to be enforced on July 31, 2023. This regulation marks a pivotal shift in the regulatory landscape, impacting both new and existing services and products available for sale or renewal.
Navigating the risk and reward of Generative AI in financial services
An area of focus in the tech industry recently has been ChatGPT. A form of Gen AI, the product has sent shockwaves across industries.
Dubber signs partnership with Nuwave for integration with Microsoft Teams
Dubber, a cloud-based call recording and voice AI solution, has signed a Foundation Partner agreement with Nuwave Communications.
How to maintain communication monitoring compliance when using tools like Microsoft...
With digital collaboration tools becoming as ingrained to the working world firms need to aware of the compliance risks and upgrade their communication monitoring tools.