Implementing business change is no small feat. It demands substantial investment—of time, money, effort, and coordination.
According to Corlytics, from identifying a problem to entering a procurement cycle, selecting a product, signing a licence, and finally reaching implementation, the process is long and complex.
The final phase, where the solution is configured to fit a company’s specific needs, is where real transformation begins—and where deep product knowledge makes the biggest difference.
While artificial intelligence has accelerated many aspects of our working lives—automating document processing, streamlining reporting, and transforming data analysis—the human element remains irreplaceable. Understanding and interpreting client needs, navigating obstacles creatively, and making decisions that stick still require human insight. Successful implementation is as much about empathy and communication as it is about technology.
Speed matters, but clarity and confidence matter more. When stakeholders make decisions they don’t fully grasp, the risk extends beyond delays—it can jeopardise the entire project. Even the most advanced technology will fall short if the client isn’t satisfied with the outcome. Successful software implementation depends on more than fast delivery; it requires genuine understanding and collaboration.
In the rush to scale, many software companies now outsource implementation to external consultancies. This may make financial sense in the short term, particularly since valuations often prioritise licence revenue over service delivery. Yet this approach risks disconnecting customers from the very product expertise that ensures success. Without access to teams who know the software inside out, clients can face costly inefficiencies and missed opportunities.
Effective implementation isn’t just about configuration—it’s about context. Translating customer requirements into real-world solutions demands experience, intuition, and an understanding of how technology integrates into complex business environments. This is where dedicated, embedded professional services teams excel.
At Corlytics, the Professional Services Implementation team exemplifies this approach. Their model offers customers a collaborative experience that connects them directly with the product vendor. Clients benefit from faster problem-solving, implementations aligned with long-term strategy, and reduced dependency on expensive third parties. Most importantly, these teams bring hard-earned insight from delivering successful projects daily.
These professionals don’t just understand the product—they help shape it. Working closely with product managers, engineers, and support teams, they know every edge case, every roadmap milestone, and the strategic thinking behind each feature. That level of familiarity is nearly impossible to reproduce externally.
External consultancies certainly add value, but when it comes to unlocking the full potential of a platform, there’s no substitute for those who live and breathe the product. As Corlytics continues to grow, the company remains committed to what drives long-term success: deep expertise, strong partnerships, and authentic collaboration.
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