USAA Savings Bank has partnered with Quavo, a leading disputes technology partner for financial institutions, to strengthen compliance and modernise dispute resolution.
The collaboration will see USAA integrate Quavo’s QF® agentic AI platform into its operations. The technology is designed to automate fraud and dispute processes from intake through to recovery and resolution, helping USAA to improve efficiency while delivering faster and fairer outcomes for members.
Quavo specialises in fraud and dispute resolution technology for financial institutions, offering automation solutions that streamline operations and reduce compliance risk. Its flagship platform, QFD, leverages AI to manage the full lifecycle of disputes. USAA, founded in 1922 by military officers, provides insurance, banking and retirement solutions to more than 14m members of the U.S. military, veterans and their families. Headquartered in San Antonio, it employs over 38,000 people worldwide.
The partnership underscores USAA’s ongoing commitment to enhancing member services and supporting the wider military community. By adopting Quavo’s automation capabilities, the institution aims to deliver a seamless experience that meets the demands of a rapidly evolving financial landscape.
The announcement also follows Spectrum Equity’s $300m growth investment in Quavo, signalling confidence in its technology and reinforcing the company’s growth trajectory.
Quavo CEO and co-founder Joseph McLean said, “We’re proud to partner with USAA Savings Bank, an institution known for its deep commitment to serving the military community. USAA came to us with a complex set of challenges, and we’re honored to support their mission by delivering smarter automation, operational scale, and compliance confidence.”
Together, USAA and Quavo aim to redefine industry standards for fraud and dispute resolution by focusing on speed, transparency and compliance.
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