Union Investment has selected Fenergo to lead a company-wide transformation of its client onboarding and KYC operations ahead of incoming EU regulatory requirements.
The initiative will see Union Investment deploy Fenergo’s end-to-end CLM platform across its subsidiaries and business lines, consolidating customer lifecycle activity spanning onboarding, KYC, screening, risk management, periodic reviews and case management into a single connected framework. The selection followed a competitive evaluation process.
A central driver behind the programme is the EU Anti-Money Laundering Regulation (AMLR), which comes into force in July 2027. The transformation is designed to position Union Investment for compliance with those obligations while simultaneously improving its operational scalability and the experience it delivers to clients. Among the capabilities being introduced are enhanced workflow automation, a unified customer data framework and an integrated client portal that will facilitate secure digital document exchange and streamlined communications between the firm and its clients.
Union Investment chose Fenergo on the basis of its enterprise-grade CLM platform, its depth of expertise in KYC and AML, its workflow orchestration tools, its compliance automation capabilities and its consolidated approach to customer data and client engagement.
The programme will also lay the groundwork for future AI-driven functionality, including automated document extraction and classification, intelligent workflow orchestration, false-positive reduction in screening and ownership structure analysis.
Fenergo managing director of EMEA Ruth Ormsby said, “Union Investment is taking a strategic and forward-looking approach to transforming client lifecycle management across the organisation.”
Fenergo managing director of EMEA Ruth Ormsby said, “Financial institutions are under increasing pressure to replace fragmented onboarding and KYC environments while preparing for rapidly evolving regulatory expectations. By partnering with Fenergo, Union Investment is creating a centralised, scalable enterprise operating model that will improve operational efficiency, strengthen compliance readiness and enhance the overall client experience.”
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