Casap, a US-based FinTech company specialising in AI-powered automation for dispute resolution and fraud prevention, has raised $25m in a Series A funding round.
The round was led by Emergence Capital, with participation from Lightspeed Venture Partners, Primary Venture Partners, SoFi, and others. This brings Casap’s total funding to $33.5m, reportedly marking a record investment in the payment disputes category.
Casap offers an intelligent automation platform that helps financial institutions tackle outdated and fragmented dispute processes. The company focuses particularly on combatting first-party fraud, which is estimated to make up between 30% and 50% of total fraud losses.
The newly raised capital will support Casap’s ongoing product development, including expansion of its proprietary first-party fraud scoring and AI decisioning tools. It will also help the company scale hiring and meet rising demand from financial institutions seeking to modernise operations and reduce fraud exposure.
Casap’s platform covers the entire dispute lifecycle, from intake and evidence analysis to issuing credits and filing chargebacks. It integrates AI agents to manage key actions automatically, while offering customers predictive win scores and real-time self-service functionality.
Emergence Capital partner Carlotta Siniscalco said, “First-party fraud is on the rise, and financial institutions are armed with outdated tools. Casap turns disputes—one of the most emotionally charged moments in finance—into an opportunity to earn trust, the only currency that matters.
“In this industry, you can’t move fast and break things. Shanthi and Saisi took a methodical approach to building Casap, leading with a deep understanding of risk, compliance, and empathy for the customer. Casap embodies the transformational infrastructure play we love to back at Emergence.”
Casap co-founder and CEO Shanthi Shanmugam added, “Financial institutions are under pressure to do more with less: stronger consumer retention, fewer losses, and no regulatory missteps.
“Casap delivers exactly that, transforming the dispute experience into a loyalty driver and a competitive advantage. And disputes are just the beginning – we’re redefining how financial institutions operate payments to turn fraud and inefficiency from everyday realities into rare exceptions.”
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