Fenergo debuts FinCrime Operating System to redefine client lifecycle management

Fenergo

Fenergo, a leading provider of digital solutions for CLM and regulatory compliance, has introduced its FinCrime OS.

The new platform marks a significant evolution in how financial institutions manage compliance and operational risk.

The launch of the FinCrime OS responds to mounting pressure on financial institutions to control spiralling compliance costs and navigate increasing regulatory complexity. As geopolitical instability and ever-changing rules strain traditional systems, the need for scalable, intelligent platforms has become urgent.

Headquartered in Dublin, Fenergo specialises in CLM software and services that help financial institutions manage onboarding, know-your-customer (KYC), anti-money laundering (AML) and regulatory compliance more efficiently. Its solutions are used by global banks, asset managers and service providers to reduce risk, enhance compliance and improve client experiences.

The FinCrime OS unifies the entire client lifecycle—from onboarding and KYC to identity verification and transaction monitoring—on a single AI-driven platform. At its core is an Agentic AI layer comprising six autonomous agents that execute tasks with speed, accuracy and transparency, helping to reduce manual processes and enhance risk controls.

Each of these six agents performs specialised functions such as data sourcing, document classification, significance testing of data changes, and automated completion of low-risk tasks. The Insights Agent, acting as a co-pilot, enables users to access real-time data and operational insights using natural language. The platform’s Command Centre, a personalised dashboard interface, enables complete oversight and auditability of all AI activity, aligning with global AI governance regulations.

Participating in the early adopter programme is The Citco Group of Companies, which joins other financial institutions trialling the new platform.

With FinCrime OS, Fenergo aims to deliver significant cost reductions—up to 93% in operational costs—while improving client and user experience. The system supports faster onboarding, streamlined alert workflows, and more efficient periodic KYC reviews, reducing review timelines by up to 45%.

Fenergo CEO Marc Murphy said, “Across the financial services industry compliance has become increasingly complex, costly and unsustainable. Fenergo’s vision is to drive unprecedented change by transforming compliance from a reactive cost-center into a strategic competitive advantage. By re-imagining client lifecycle management through the lens of financial crime operations with intelligence and automation at its core, Fenergo’s FinCrime OS will ultimately empower financial institutions to handle more clients, with fewer errors while streamlining operations. Compliance as a strategic engine for growth is our north star and FinCrime OS is a leap forward in realizing that vision.”

Fenergo chief product officer Keith Redmond said, “Our mission is to evolve Fenergo’s CLM solution into an active, intelligent solution that empowers users to focus on the most critical business tasks. This is where agentic AI will be a game changer, allowing for faster onboarding, fewer manual errors and lower compliance risks. We are thrilled to be leading innovation through our FinCrime OS.”

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