One of Spain’s ten largest banks has achieved a 91.8% reduction in false positives across transaction and customer screening after deploying SymphonyAI’s AI-powered compliance solution, SensaAI for Sanctions.
The institution, which operates across Europe and North, South, and Central America, had already been using SymphonyAI’s compliance tools when rising transaction volumes and increasingly sophisticated financial crime tactics began placing new strains on its operations.
Although its existing systems provided a solid foundation, the bank was contending with high sanctions alert volumes driven by a high-risk tolerance, as well as mounting difficulty in tuning compliance rules following its expansion into new markets through acquisitions. With regulatory expectations tightening and operational costs under pressure, the bank turned to SymphonyAI to explore how AI could strengthen its existing setup.
The solution came in the form of SensaAI for Sanctions, an AI overlay that integrates with the bank’s current platforms and applies a combination of generative and predictive AI to its screening processes. The technology uses generative AI to analyse unstructured free text before applying predictive models to significantly improve match accuracy. Each alert is assigned an AI Score alongside a match explanation, enabling investigators to prioritise high-risk cases and cut through unnecessary noise.
SymphonyAI worked closely with the bank’s compliance teams to fine-tune the models, with a focus on optimising accuracy while preserving existing workflows.
The early results have been striking. Beyond the near-elimination of false positives, the bank has seen a marked improvement in alert prioritisation accuracy, which has accelerated case resolution times, and a significant uplift in investigator productivity.
These gains are expected to translate into considerable annual cost savings through reduced manual workloads and improved operational efficiency. The bank also anticipates stronger compliance outcomes overall, reinforcing trust with both regulators and customers.
Looking ahead, the bank intends to build further on its SymphonyAI foundation, with a proof of value for SensaAI for AML in the pipeline. Its broader ambition is to position itself as a benchmark for intelligent, scalable financial crime prevention — one that balances innovation with robust customer protection and moves closer to what SymphonyAI terms “Always-on Compliance.”
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