Tag: RingCentral

CIOs are facing mounting pressure to embed generative AI into the digital workplace. From Microsoft Copilot to Zoom AI Companion and other GenAI-powered assistants,...

In the modern workplace, where communication tools change rapidly and artificial intelligence drives more interactions than ever, the terms “integration” and “capture” have become...

Independent software vendors (ISVs) aiming to expand into highly regulated industries such as financial services, healthcare, and the public sector often face a significant...

Gartner introduced Digital Communications Governance and Archiving (DCGA) in 2023, recognising a growing need for compliance and security solutions within modern communication tools. Theta Lake, a DCGA platform, recently explored what DCGA compliance is and what firms need to know.

Theta Lake has been named a Visionary in Gartner's inaugural Magic Quadrant for Digital Communications Governance and Archiving (DCGA) Solutions. The DCGA market represents an...

In the ever-evolving landscape of business communication, the surge in data generated through Unified Communication and Collaboration tools like Microsoft Teams, Zoom, RingCentral, and Webex presents new challenges.

Recordkeeping violations continue to rise, with fines now surpassing $4bn since 2021 due to employees' use of unauthorised communication channels. Regulatory bodies have underscored that merely having off-channel policies is insufficient.

As the regulatory landscape tightens its grip on digital communications, the imperative for exhaustive capture and archival of electronic dialogues grows increasingly critical.

Managing customer interactions across diverse digital platforms presents a complex challenge. However, the recent integrations between Theta Lake and RingCentral introduce a robust solution to this dilemma, specifically through their digital and omnichannel support functionalities within RingCX Digital and RingCentral Contact Center.

In a significant move underscoring the persistent focus on regulatory compliance within the financial sector, the Securities and Exchange Commission (SEC) has once again made headlines by imposing fines on another 16 firms.