In the ever-evolving landscape of business communication, the surge in data generated through Unified Communication and Collaboration tools like Microsoft Teams, Zoom, RingCentral, and Webex presents new challenges.
According to a recent survey by Theta Lake, a significant 65% of firms expect regulatory expectations for monitoring communications to increase. Moreover, nearly half of these firms predict that regulators will focus intensively on the quality of supervision and oversight.
Traditional methods, previously known under Gartner’s term Enterprise Information Archiving (EIA), have struggled to adapt to the complexities of modern communications that include audio and visual elements like videos and whiteboards. This shift necessitates a move towards Digital Communications Governance and Archiving (DCGA), addressing significant gaps in capturing comprehensive data, which is vital for safeguarding firms against regulatory, reputational, and security risks.
The essence of compliance is ensuring the capture of all data across approved communication channels. Regulators now demand more than just off-channel policies; they require robust, future-proof solutions. Theta Lake addresses this by offering cloud-based solutions for capturing voice, text, and visual data like GIFs, emojis, and reactions, ensuring comprehensive data capture without delays.
Accurate data capture is crucial not only for meeting regulatory requirements but also for supporting search, supervision, surveillance, and eDiscovery processes. Compliance management, IT, and legal teams rely on precise data to conduct effective supervision, manage audit trails, and handle case management tasks. A solid data capture infrastructure, therefore, enhances all downstream activities, making operations more effective and reliable.
Theta Lake is pioneering solutions with extensive coverage of UCC tools and modalities, ensuring data from all forms of communication is captured synchronously for completeness. Their innovative reconciliation tools and configurable dashboards allow for immediate reporting and regular health checks, ensuring that data capture aligns with regulatory expectations. Moreover, Theta Lake supports scalability and repeatability across various tools and communication platforms, allowing firms to route data as needed, thus maintaining compliance and control over data storage.
Setting up Theta Lake’s integration is streamlined into four easy steps, contrasting sharply with the often cumbersome processes seen with other vendors. This ease of setup, combined with robust maintenance capabilities, positions Theta Lake as a leader in solving data capture and archiving challenges, ultimately enhancing compliance outcomes across the board.
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