Tag: RingCentral

Independent software vendors (ISVs) aiming to expand into highly regulated industries such as financial services, healthcare, and the public sector often face a significant...

Gartner introduced Digital Communications Governance and Archiving (DCGA) in 2023, recognising a growing need for compliance and security solutions within modern communication tools. Theta Lake, a DCGA platform, recently explored what DCGA compliance is and what firms need to know.

Theta Lake has been named a Visionary in Gartner's inaugural Magic Quadrant for Digital Communications Governance and Archiving (DCGA) Solutions. The DCGA market represents an...

In the ever-evolving landscape of business communication, the surge in data generated through Unified Communication and Collaboration tools like Microsoft Teams, Zoom, RingCentral, and Webex presents new challenges.

Recordkeeping violations continue to rise, with fines now surpassing $4bn since 2021 due to employees' use of unauthorised communication channels. Regulatory bodies have underscored that merely having off-channel policies is insufficient.

As the regulatory landscape tightens its grip on digital communications, the imperative for exhaustive capture and archival of electronic dialogues grows increasingly critical.

Managing customer interactions across diverse digital platforms presents a complex challenge. However, the recent integrations between Theta Lake and RingCentral introduce a robust solution to this dilemma, specifically through their digital and omnichannel support functionalities within RingCX Digital and RingCentral Contact Center.

In a significant move underscoring the persistent focus on regulatory compliance within the financial sector, the Securities and Exchange Commission (SEC) has once again made headlines by imposing fines on another 16 firms.

In the fast-paced world of data protection and privacy, 2024 marks a significant year with its own set of challenges and opportunities. Theta Lake, a provider of digital communications governance technology, has offered a comprehensive list of the top data protection strategies, focusing on how Theta Lake is pioneering in this space.

2023 was a pivotal year in digital communications governance. In the US, regulatory bodies imposed hundreds of millions in fines, extending their reach from banks to broker-dealers, investment advisers, and credit rating agencies. Similar actions were observed in the UK, with regulatory bodies sanctioning banks and fining firms for non-compliance in trading communications.