AI is rapidly transforming how financial institutions communicate — with clients, internally, and increasingly with machines themselves. Generative AI can draft client communications in seconds, agentic systems can initiate workflows autonomously, and collaboration platforms have become central to how advice, decisions and documentation flow across organisations. But while the technology has accelerated, governance frameworks around digital communications are struggling to keep pace.
RegTech Analyst recently conducted an interview with Stacey English, director of regulatory intelligence at Theta Lake, to get a deeper view on the current state of digital communications governance and how firms can bridge the gap between both innovation in AI and regulatory compliance.
During this interview, topics discussed ranged from:
- The most surprising findings from Theta Lake’s Digital Communications Governance Report
- Why a vast majority of firms are facing AI governance challenges
- How financial firms can improve their recordkeeping
- What companies can do to unify their comms data
- How to ensure compliance doesn’t fall behind
Find the video below.
To find out more about Theta Lake’s approach to Digital Communications Governance and Archiving, click here.
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