Novobanco and Feedzai have partnered to modernise the bank’s approach to fraud and AML prevention through a multi-year transformation initiative.
The collaboration aims to strengthen Novobanco’s financial crime defences while improving operational efficiency and customer experience. By deploying Feedzai’s AI-native platform, the bank is seeking to enhance the quality of risk alerts, accelerate investigation processes and improve its ability to identify suspicious activity across its systems.
Novobanco provides banking services to individuals and businesses, offering products ranging from payments and deposits to lending and digital banking services. As financial crime threats become increasingly sophisticated, the bank has been investing in technology to modernise its compliance and risk infrastructure. Feedzai specialises in AI-driven financial crime prevention, helping financial institutions detect and prevent fraud, manage risk and combat money laundering through advanced analytics and machine learning technologies.
The relationship between the two companies began in 2023, when Feedzai was selected to help protect Novobanco’s digital channels using its Digital Trust and Transaction Fraud for Banking solutions. That initial project focused on strengthening security across online and mobile banking services, safeguarding customer journeys and monitoring suspicious activity in real time.
In 2025, the partnership expanded significantly with a new agreement that introduced Feedzai’s AML suite and extended the bank’s use of its Transaction Fraud for Banking capabilities. The move enabled Novobanco to transition away from fragmented compliance systems toward a unified, intelligence-led approach to financial crime prevention. As part of this transformation, the bank merged its KYC, AML and fraud teams into a single Economic Crime Prevention function while deploying Feedzai’s platform to replace multiple legacy systems.
The unified platform allows Novobanco to combine risk signals from different sources within a single environment, enabling the bank to detect connections between suspicious behaviours that previously remained hidden across separate tools. This approach improves visibility into both customer and transactional risk, supports faster decision-making and strengthens protection across the entire customer lifecycle.
A key milestone in the programme was the integration of advanced watchlist screening capabilities powered by Neterium. The technology provides real-time customer and transaction screening, helping the bank generate higher quality alerts while reducing the number of false positives that can create unnecessary friction for legitimate customers.
According to the companies, the enhanced screening framework has reduced the need for manual rule maintenance through advanced algorithms. This allows risk teams to focus more on investigations and higher-value work, while also accelerating case handling times and improving productivity across frontline compliance operations.
The improvements also bring benefits to customers. Faster onboarding processes, fewer unnecessary transaction interruptions and stronger protection against first-, second- and third-party fraud are expected as a result of the new platform. Internally, the system provides clearer prioritisation and improved access to risk data for employees responsible for monitoring financial crime threats.
Looking ahead, Novobanco plans to expand the platform’s capabilities across additional fraud, AML and cybersecurity use cases. Future phases will introduce event-based customer risk reviews triggered by behavioural changes, broader fraud detection across banking channels and the integration of additional Digital Trust and risk modules. This single-platform model is designed to help the bank respond quickly to emerging threats and evolving regulatory requirements without increasing operational complexity.
Novobanco chief data and analytics officer Archit Chamaria said, “Fraud and AML risks are deeply interconnected, and managing them in isolation limits effectiveness. We wanted a platform that allows us to see risk holistically, powered by high quality data. Feedzai enables us to protect customers better and operate more efficiently. Most importantly, this transformation is already improving the experience and safety of our customers.”
Feedzai chief product officer Pedro Barata said, “Fraud and financial crime are no longer separate challenges – they are part of the same risk ecosystem. Novobanco’s transformation reflects a shift we’re seeing across the industry, as banks move toward unified risk management and a connected data-led approach. By bringing fraud and AML intelligence together on a single platform, institutions can see risk more clearly, respond with more conviction, and protect customers with maximum efficiency. We’re proud to be the partner for one of the change agents in the industry.”
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