As businesses grow, they often accumulate an array of IT systems that, while useful in the past, now pose serious risks and inefficiencies.
According to Wordwatch, this reality underlines the importance of updating to newer, more secure technology frameworks. Statistics reveal that 39% of organisations juggle at least two outdated interaction recording systems alongside their primary platform. The lack of compatibility and central management in these legacy systems makes locating specific recordings a cumbersome and time-consuming process.
The financial burden of maintaining these outdated systems is significant. Approximately 44% of organisations report that at least one of their systems is end-of-life or unsupported, leading to increased costs for specialised maintenance and server storage. The expenses related to keeping these systems operational can quickly escalate, underscoring the economic benefit of transitioning to a modern cloud-based solution.
Furthermore, unsupported systems necessitate continuous training for new staff, which is not only costly but also diverts resources from other crucial business activities. This perpetual training cycle is an inefficient short-term solution to a more pervasive issue. Migrating to a single, contemporary platform eliminates the need for repetitive training on outdated technologies.
From a security perspective, legacy systems frequently lack current updates, rendering them susceptible to cyber threats. Data stored on these unsupported platforms faces heightened risks of breaches, potentially leading to severe reputational damage for companies.
In regulated industries, compliance with communication standards is mandatory and complex when multiple outdated systems are involved. In the last 6-12 months, 26% of organisations have been asked by regulators to produce interaction recordings, highlighting the critical need for accessible and secure systems. Decommissioning old systems in favour of a unified platform significantly enhances an organisation’s compliance capabilities and reduces the risk of financial penalties.
In conclusion, the decision to decommission legacy systems extends beyond cost savings; it also enhances data management, boosts security, and ensures compliance with regulatory standards. Modernising IT infrastructure equips organisations to handle their data more securely and efficiently.
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