The Financial Ombudsman Service has confirmed Liam Coleman as its permanent chair, giving the organisation settled leadership as regulators seek a redress system that both consumers and firms can rely on.
The decision was taken by the FCA Board and received sign-off from the Treasury. Coleman will formally begin the permanent post on 10 October 2026 and will hold it for three years.
The move turns a temporary arrangement into a long-term one. Coleman has led the organisation’s board in an interim capacity for the past twelve months, meaning the Ombudsman avoids a change of direction at the top.
Alongside his work at the Ombudsman, Coleman serves as group chair of London & Quadrant Housing Trust. His career spans both financial services and the public sector. He has previously held positions at the FCA, an NHS Foundation Trust, Nationwide Building Society, Royal Bank of Scotland and Cooperative Bank.
FCA chair Ashley Alder said, ‘Liam has brought strong leadership and valuable insight to the Financial Ombudsman Service over the past year. His extensive experience across financial services, regulation and public service organisations will be invaluable as we work together to support a redress system that is fair, predictable and effective for consumers and firms.’
Coleman said, ‘I am honoured to take on the permanent role as chair of the Financial Ombudsman Service. It plays a vital role in upholding fairness and trust in the financial system. I am pleased to be able to continue to work with the rest of the Board, the executive team, and our wider stakeholders.’
Copyright © 2026 RegTech Analyst
Copyright © 2026 RegTech Analyst
