SymphonyAI is placing artificial intelligence at the forefront of fraud prevention with its NetReveal Payment Fraud solution, a tool designed to help financial institutions tackle increasingly complex threats in real time.
In a recent video Matt Wilkins, product manager for fraud at SymphonyAI, outlines how the system’s real-time risk scoring capabilities are helping firms not only prevent fraud before settlement but also streamline investigations and align with ever-tighter regulatory expectations.
At the core of NetReveal is an AI-powered scoring engine that evaluates transactions instantly, stopping fraudulent activity in its tracks. By flagging threats before settlement, the solution helps institutions minimise financial losses and supports accurate documentation for both internal and regulatory purposes.
One of NetReveal’s key strengths is its ability to balance robust fraud detection with minimal disruption to legitimate customer payments. The platform releases low-risk payments with low latency, aiming to reduce friction without compromising on fraud oversight. This capability is especially valuable for institutions looking to scale fraud monitoring across expanding digital channels.
As the payments ecosystem becomes more complex—with growing participation from FinTechs, payment service providers and open banking initiatives—financial crime teams face escalating challenges. The post-pandemic surge in cyber threats and heightened regulatory demands have forced institutions to “do more with less,” Wilkins notes.
NetReveal combines behavioural analytics, traditional rules, and AI to deliver powerful fraud detection. Its models have reportedly reduced false positives by 55%. Transaction scoring is achieved with latency as low as 50 milliseconds, and a sub-10ms target for card payments is on the roadmap.
Beyond detection, SymphonyAI offers end-to-end triage and investigation tools. Case management is integrated into the platform, with triage processes designed to take no more than 90 seconds. Investigators are supported by a generative AI copilot, which helps generate regulatory reports, and close investigation loops more efficiently.
For more insights, watch the full video here
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