Sumsub, a global leader in verification and anti-fraud solutions, has launched a major upgrade to its Case Management system, introducing a powerful AI assistant named Summy.
The update is designed to help financial crime teams streamline investigations and act on risk in real time, amid rising fraud rates and increasing operational complexity.
The newly enhanced Case Management solution serves as a centralised hub for cross-functional fincrime teams, integrating identity data, transaction histories, risk scores and audit notes into a single intelligent interface. This release is a direct response to feedback from Sumsub clients and fincrime teams, and is intended to combat the increasing threat posed by technologies such as deepfakes and fraud-as-a-service.
Summy, the new AI assistant, provides automated case summaries and recommended actions to help compliance, risk and fraud teams make faster and more informed decisions. It offers full visibility into each case—including behavioural insights and user history—while guiding teams on the next best steps.
The platform also features Case Blueprints, pre-configured workflow templates that allow teams to launch investigations immediately, without the need for time-consuming custom setup. Other features include real-time risk updates, AI-powered fraud network detection, and a flexible system for managing access and visibility based on team roles. Investigators can seamlessly shift case responsibilities and view sensitive data according to user permissions.
According to Sumsub, the latest version of Case Management is already integrated across its verification, AML, and fraud detection solutions, meaning clients can deploy it without major changes to existing workflows. The timing of this release is significant, as the average global fraud rate jumped by 30% year-on-year—from 2.0% in 2024 to 2.6% in 2025—underscoring the urgency for more adaptive and intelligent tools.
Sumsub chief product officer Andrew Novoselsky said, “Fragmentation is one of the biggest threats in modern risk management. With the rise of deepfakes and complex fraud schemes, teams can’t afford to work in silos. That’s why we built a platform that’s not just unified, but smart—where AI like Summy supports every step of the investigation. This is a leap forward in making compliance faster, clearer, and more effective.”
The solution has undergone rigorous internal testing and is the result of months of research and feedback gathered from Sumsub’s Customer Advisory Board. It aims to address major challenges in case management by enhancing transparency, boosting collaboration, and accelerating the pace of financial crime investigations.
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